I send out an email to our user group. They have to start using sFTP instead of FTP. That's the whole thing. For most of them, that means installing a new FTP client - which actually means they just log a job and it's done for them.

My email clearly links to a tutorial covering the specific process (spoonfeeding all the config details etc). Plus it clearly states that if you need further help after the turorial, to log a help request via the usual channels (URL clearly included).

Within a couple of minutes of sending the email, I get a one-liner reply saying "I want some help with this"... too soon for them to have actually read the tutorial.

Email needs a new feature. I want to be able to set an email so that if the user hits 'Reply' within 30 seconds they get a small but uncomfortable shock.

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