The Customer Is Always Wrong, a piece discussing the way the record industry's attitudes will alienate their customers by treating them like criminals. Would TV shows be as popular if you couldn't video them and watch them later? No, you just wouldn't watch that late episode. Would your CD collection be as big as it is if you hadn't traded tapes at high school and broadened your musical horizons? Hell no. Do you exercise your rights to Fair Use by creating compilation tapes and CDs? Of course you do. But the record companies want to cripple everything in the small-minded view that they can increase sales by forcing people to buy every single song they listen to. People, get real - no preview, no sale.

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