"As you know, PeopleSoft was not designed specifically for the Australian higher ed community, and the software needed to be adjusted to suit our market."
Translation: Australian universities have to change fundamental aspects of their operations since the software is hard-coded for American systems. For example, you have to stop offering "degrees" and start offering "programs". That's the exact point I personally would have told the sales rep not to let the door hit them on the arse as they left.
A spokesman for CQU implementation partner Accenture says the two continue to work together. "The University is very satisfied with Accenture's role in the project," he says. "We continue to enjoy a strong relationship with CQU, and it remains an important client."
Translation: Accenture spokesdrones would never admit they (or their work) were less than perfect and besides; they're still getting mad wads of cash to keep pecking away at the system.