The Need for Web Design Standards (Jakob Nielsen's Alertbox): Unfortunately, much of the Web is like an anthill built by ants on LSD: many sites don't fit into the big picture, and are too difficult to use because they deviate from expected norms. Several design elements are common enough that users expect them to work in a certain way. Keep in mind that Jakob has become focussed on e-commerce sites which need to capture users in seconds and then extract money from them. He doesn't address the issue that people are frequently accessing sites which are the only source of certain information. This would back up his statements to a great degree.

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